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Frequently Asked Questions

Inclement weather

What is your policy for inclement weather?

In the case of inclement weather, Adagio Ballet and Dance School posts regular updates as to whether we are open on the Announcement (insert link here) section of our website.

Generally, we do everything possible to remain open while also considering the safety of all our students, families, and staff. Sometimes as weather conditions change, we need to make more than one update per day. To be sure, please check our website 2 hours before your class start time. If there is no update posted, assume that classes are running as usual.
What we consider when making a decision:

  • Road conditions
  • Our parking lot conditions
  • School/government closures

* Please note: For 3 full days or less of Inclement Weather Closure Days per year, there will be no make-up classes.
* For more than 3 days of Inclement Weather Closure Days per year, we will add an additional week with make-up opportunities at the end of the School Year.

Other inquiries

Birthday Parties

 – Does Adagio offer Birthday Parties?
We try to accommodate Birthday parties on Sundays throughout the School year. For more information contact us at 703 527 8900 or through office@adagioballet.com.


Studio Rentals

 – Does Adagio do Studio Rentals?
We accommodate studio rentals on a case by case basis. Please contact info@adagioballet.com for more information.


Donations

 – Does Adagio offer donations to local schools and businesses?
Adagio is happy to support the local community and is always looking for ways to contribute. We offer in kind donations to local schools and businesses that might be interested. For further inquiries please email info@adagioballet.com.

Refund/Credit Policy

Refunds

 – Does Adagio offer refunds?
Yes, we do offer refunds. A 15% penalty fee applies to refund requests submitted less than 2 weeks in advance from session start date. Refunds are in a form of a check and have to go through our financing department and do take 4 to 6 weeks to process.


Credits

 – Does Adagio offer credits for future sessions/classes?
Yes, we do offer credits. This is an easy process to do. Families just have to bring it to the attention at the front desk and we can note it under your students account. When you are ready to redeem your credit, be sure to let us know before you register.

Registration

Trial classes

 – Does Adagio offer a trial class?

Adagio Ballet offers a free trial class for all new students to familiarize themselves with the instructor, level, class structure and fellow classmates. Please follow up with the front desk following your student’s trial class for additional information.


Low enrollment classes

 – What is considered a low enrollment class?

All classes require at least 3 students in order to run. If a class is at low enrollment, Adagio Ballet will work for the first 3-4 weeks of the session to try and fill classes before any scheduling adjustments are made. Once decisions on class closures have been made, Adagio Ballet will work with your family to find a different class time that fits your schedule. If your class is forced to close due to low enrollment and you are unable to find another class that fits your scheduling needs, Adagio Ballet will issue a pro-rated refund for remaining classes.


Make up classes

 – My student missed a class. Can she make it up in another class?
Adagio Ballet offers classes on a session basis. When you register your student, you are registering for the entire session and not on a per-class basis. Therefore, individual classes that are missed cannot be substituted and will neither be refunded nor credited to an account.

Our years of experience have taught us that make-ups do not benefit Students. On the contrary, when a Student is placed in a new setting for only one class, it creates confusion, disciplinary problems, and unnecessary strain on both students and the teachers. Every class works at its own pace, has its own unique performance dances, and most of our classes are full to capacity, thus additionally preventing make-ups. Regular attendance in a Student’s own class is what works best for all.

In the case of serious illness, injury, an unexpected prolonged absence, or when a Student moves out of state, please contact the office to discuss credit/refund policies with the management.

In case of unexpected teacher absence, sickness, or the like, if we cannot provide a substitute teacher, we will reschedule the class.


Move/switch class day and time

 – Can I move to a different class date/time in the middle of a session?
Yes, we can easily move your student and switch them out from a class if you have any conflicts with the original class you signed up for. You can give us a call at 703 527 8900 or email us at office@adagioballet.com and we can do this for you.

 – Can you tell me specific teacher class assignment?
Teacher assignments are subject to change without notification, however we will always do our best to notify you in an appropriate and timely manner.

 – Are the classes set on the schedule finalized throughout the school year?
Class assignments are subject to change without notification, however we will always do our best to notify you in an appropriate and timely manner.


Private Classes

 – Does Adagio offer private classes?
No. All of our classes are taught in a group setting with a minimum of 3 students. The maximum is based on program and level ranging from 8-15 students. Our teachers are experienced in giving students personalized attention and maintaining an active learning environment while teaching the value of teamwork in a group setting.